The Book People is one of the top UK suppliers of books. Founded in 1988, the company’s rapid growth has been based on providing quality books at unbeatable prices – and on a total commitment to outstanding customer service.
The Book People
“We ask a lot of our Maginus solution, but it just keeps delivering results.”
Carol Cade, Managing Director
Business needs
To improve its query and complaint management processes.
The solution
Sales, CRM, Help Desk, Workflow
Key benefits
- Improved customer service - faster query response
- Better control of query management processes
- More flexibility in assigning staff resources
- Reporting tools help identify order and distrbution problems
Results
Since implementing Maginus Helpdesk solutions, The Book People has accelerated the handling of queries and complaints, but also improved visibility of what was actually causing the problems.
What next? Further information
View the site in full here www.thebookpeople.co.uk
Read the whole The Book People success story here
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